Privacy Policy

1. Introduction

MiddleResourceHub ("we," "us," or "our") is dedicated to maintaining your privacy. This Privacy Policy outlines how we handle, utilize, disclose, and protect your information when you access our website middleresourcehub.site or utilize our yacht charter services.

Your agreement to the data protocols discussed in this policy is given when you use our services. This policy is in line with relevant privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other related Canadian privacy laws.

2. Information Collection

2.1 Personal Data

We gather personal data that you willingly provide us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Participate in surveys or promotional events

This information may consist of:

• Your name and contact details (email, phone number, postal address)
• Financial details for payments (handled securely by third-party services)
• Preferences and specifics of your yacht charter
• Contacts for emergency situations
• Any special dietary needs or health information (if provided)

2.2 Information Collected Automatically

Automatically collected information pertains to your device and how you interact with our website:

• IP address and geolocation data
• Browser model and version
• Record of pages visited and duration of website visit
• Source websites
• Details about your device (model, screen resolution, etc.)

2.3 Cookies and Similar Tracking Tools

Cookies and related tracking mechanisms are used to enrich your experience on our website. They enable us to:

• Store your preferences
• Examine our website's usage and performance
• Deliver personalized content
• Enhance our services

Preferences for cookies can be managed via your browser settings or our cookie consent prompt.

3. Application of Your Information

The information collected is used for these purposes:

• Service Provision: To deliver yacht charter services, process reservations, and communicate regarding your bookings
• Client Support: To answer your queries and provide help when needed
• Processing of Payments: For conducting payment processes and handling invoicing
• Safety and Protection: To ensure operation security and to ward off deception
• Promotion: To send you marketing messages and updates (subject to your consent)
• Website Enhancement: To analyze visitor patterns and augment our website's functionality
• Adherence to Legal Obligations: To conform to applicable legislation and regulatory requirements

4. Sharing and Revealing Information

We do not sell, trade, or lease your personal details to external parties. However, we may disclose your information under these conditions:

4.1 Collaborating with Service Providers

Information may be conveyed to reliable third-party service providers involved in: payment handling; web hosting and upkeep; email marketing; performance and analytics monitoring; client support services.

4.2 Compliance with Legal Standards

Your information might be revealed if mandated by legal stipulations or in relation to legal procedures, judicial orders, urgent circumstances, or investigations of possible fraudulent or unlawful activities.

4.3 Corporate Transactions

Should we undergo a merger, acquisition, or sale of company assets, your details may be part of the transferred assets.

5. Data Protection

We employ suitable safeguarding measures to secure your personal information from unauthorized entry, alteration, exposure, or destruction. These safeguards include encryption, secure servers, controlled access, routine reviews, and training for our employees.

Nevertheless, no internet transmission method or electronic storage is entirely secure. We cannot assure complete protection of your data.

6. Retention of Data

Your personal data is retained solely for as long as is required for the reasons it was gathered or as mandated by law. Standard retention periods include:

• Charter bookings: 7 years for tax/legal reasons
• Marketing engagements: until you opt-out or delete
• Web analytics data: 26 months
• User assistance inquiries: 3 years from the last interaction

7. Rights and Choices of the Individual

These rights encompass accessing, amending, erasing (within legal bounds), transferring data, opting out of promotional content, and managing cookies. To exercise these rights, reach out to us via the contact details below.

8. External Services

8.1 Google Analytics

Utilization of Google Analytics helps us understand how our website is being used. You can opt out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interfaces

Our website may contain links to social media platforms, which are governed by their own privacy policies.

8.3 Handling of Payments

Transactions are securely managed by third-party services compliant with the PCI DSS standards.

9. Transfer of Data Internationally

Your details may be transferred to, and processed in, countries different from Spain. Appropriate safety measures are employed in accordance with applicable privacy laws.

10. Protection of Minors

Our services are not aimed at kids below the age of 13, and we do not intentionally gather their information. If you suspect that a child has supplied us with personal data, please get in touch with us promptly.

11. Amendments to This Privacy Policy

This Privacy Policy may be updated to reflect changes in our operations or legal stipulations. Updated policies will be posted, and notifications sent to registered users or displayed on our website. Continuation of service use after the date of effect means acceptance of the new policy.

12. Contact Data

For any questions or concerns about this Privacy Policy or our handling of information, please contact us at:

13. Adherence to Google Ads User Consent Policy

We adhere to Google Ads consent policies for users. You may modify cookies/tracking settings at any time via our cookie preferences.